• Working Hours : Mon - Fri : 8:30 - 17:30

2378 : Call Center Assistant Manager

2378 : Call Center Assistant Manager

Category: Call Center
Type: Full Time
Location: Bangkok
Salary: 33k-45K

Salary: 33-40K + Car Allowance 5,000 Baht+ Cost of Living


  • Male or Female.
  • Age 30-40 years old.
  • Bachelor Degree or Higher in Business Administration, Economics, Management or Related field.
  • At least 5 years’ experience of Call center or Customer Service field.
  • Experience in Avaya System is advantage. (Avaya call center system)
  • Proven experience of managing day to day performance of call center team.
  • Excellent communication skills across channels, problem-solving skills, ability to work independently and find answers.
  • Have good attitude, service mind and interpersonal skill (Contact with Customers).
  • Able to drive and have Driver License.
  • Have computer skill (Microsoft Excel, Word and PowerPoint).


  • Training, coaching and leading call center representatives as they provide support for customers.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize. Efficiency and customer satisfaction.
  • Taking on other tasks or projects to support employees, and call center operations.


  • Bonus 3-4 months
  • Provident fund (5-10%)
  • OT
  • Social Security
  • Health-Check Up
  • Group health and accident Insurance
  • Dental fee
  • Training
  • Company Trip and New year party


Working Date : Monday-Friday (2 Saturdays/year)

Working Time : 08.00-16.30

Location: Vibhavadi 60

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