- Male or Female
- 22 – 35 years old
- Bachelor’s or Master’s degree of Computer Engineering, Computer Science, Information Technology, Telecom
- Engineering, or Business Administration.
- Experience between 0 to 8 years. (New graduate is welcome)
- Experience with service desk business field will be advantage.
- Experience with IT business field will be advantage.
- Experience with Information Security business field will be advantage.
- Have basic IT knowledge and literacy. (Window PC, email, and any Cloud service)
- Have basic skill of Microsoft Office. (Word, Excel, PowerPoint)
- Good command of English and Japanese communication. (Chinese is advantage)
- Able to work in shift
- Can use Japanese and English in business situation. (Can discuss, write, and read)
- ITIL (Information Technology Infrastructure Library) v2+
- ITSM (IT Service Management)
- ISMS (Information Security Management System)
- It would be better if who have JLPT is N3+
• User support (1st line investigate and troubleshooting inquires and request from customers, escalate to proper parties.
• Create analysis document for the customer and management.
• Coordinate and negotiate with all related parties. (customers, internal team, etc.) to process and fulfill operation and project.
Working Date : Mon – Fri:
(Some Sat. as stated in TTS-T’s calendar as of 2021)
Working Hours : 8.30-17.30